If your product is damaged here is how we will assist you:
- You will need to submit a support ticket here on our website
- We will evaluate your situation from the information you provide us and the photos of the damage.
- We will most likely send out a third-party, non-biased service technician to collect a report about the damage. Please note that this is a necessary step as we are bound by terms and conditions of the product providers. We must get a third-party report for every case.
- Once we receive the report we will be able to action a solution. If the damage is able to be repaired it will be. If a replacement is needed we will update you with the details of this. If there is another solution needed we will be in full contact with you about this option.
- Once the solution has been completed we will close your ticket and ask for your feedback.
If you have any issues and have followed this process please directly email firstname.lastname@example.org